Last updated: June 8, 2026
Published by: CIVARA WORKSHOP
Applies to: All orders placed directly on civaraworkshop.com
Overview
Because every CIVARA WORKSHOP product is made to order on a traditional handloom, your total order fulfilment time has two distinct components: production lead time and shipping transit time. This page explains both in full, tells you what to expect at each stage, and sets out your rights if something is delayed.
Please read this page before placing your order. If you have a specific deadline, for example a retreat, ceremony, or monastic ordination, contact us at hello@civaraworkshop.com before ordering so we can confirm whether your timeline is achievable.
Part A – Production Lead Time
A1. We Hold No Finished Stock
CIVARA WORKSHOP does not hold a warehouse of finished products. Every shawl, meditation wrap, and monastic robe is woven specifically for the customer who orders it, using Changthangi Pashmina fibre sourced from Ladakh and processed at our Srinagar workshop.
This means that from the moment your order is confirmed, a production process begins that is dedicated entirely to your item.
A2. The Production Stages
The standard production cycle for a single CIVARA WORKSHOP item runs approximately 26 to 28 days from the date your specifications are confirmed in writing. The stages are:
| Stage | Description | Estimated Duration |
|---|---|---|
| Stage 1 | Order received; Specification Confirmation Request sent to you | Day 0 to 1 |
| Stage 2 | You return your confirmed specifications; material preparation begins (yarn, colour matching, dyeing if applicable) | Day 1 to 7 |
| Stage 3 | Handloom weaving on traditional loom | Day 7 to 21 |
| Stage 4 | Finishing, quality inspection, and PTQCC fibre verification (where applicable) | Day 21 to 26 |
| Stage 5 | Final packaging, commercial invoice preparation, and handover to carrier | Day 26 to 28 |
Important: Production does not begin until you return your Specification Confirmation. If there is a delay in returning your confirmed specifications, the production timeline shifts accordingly. We will always notify you of your estimated dispatch date once your specifications are confirmed.
A3. Items With Embellishments
If your order includes hand-embroidery, a monogram, or other surface embellishments, please add approximately 5 to 7 additional working days to the production timeline above. We will confirm the adjusted dispatch estimate in your Specification Confirmation email.
A4. Wholesale and Institutional Orders
For orders of multiple items placed by monasteries, retreat centres, yoga studios, or other institutional buyers, production lead times are extended. Please refer to our Wholesale and Institutional Buyer Terms for details, or contact hello@civaraworkshop.com with your requirements before placing a wholesale order.
Part B – Dispatch and Shipping
B1. Where We Ship From
All CIVARA WORKSHOP orders are dispatched from:
CIVARA WORKSHOP
Abi Buchwars, Dalgate
Srinagar 190001
Jammu and Kashmir, India
All exports are made under CIVARA WORKSHOP’s Importer Exporter Code (IEC): 0599032952, issued by the Directorate General of Foreign Trade (DGFT), Government of India.
B2. Shipping Carrier
We ship internationally via express courier. Our primary carrier is DTDC. All shipments are fully tracked from dispatch to delivery.
If you have a carrier preference or a specific courier account you would like us to use, please advise us at the time of specification confirmation and we will do our best to accommodate the request (additional charges may apply).
B3. Tracking
Once your item has been dispatched, you will receive an email at your registered email address containing:
- Your carrier tracking number
- A direct link to the carrier’s tracking portal
- Your estimated delivery window
You can also track your order at any time by contacting us at hello@civaraworkshop.com with your order number.
B4. Estimated Shipping Transit Times
The following are estimated transit times after dispatch via express international courier. These are estimates provided by carriers and are not guaranteed delivery dates. Actual transit times may vary due to customs clearance, public holidays, carrier capacity, and remote area routing.
| Destination Region | Estimated Transit After Dispatch |
|---|---|
| United States of America | 5 to 10 business days |
| European Union | 5 to 8 business days |
| United Kingdom | 5 to 8 business days |
| United Arab Emirates | 4 to 7 business days |
| Australia and New Zealand | 7 to 12 business days |
| Canada | 7 to 12 business days |
| Japan | 5 to 8 business days |
| Singapore and Southeast Asia | 5 to 9 business days |
| Rest of World | 10 to 20 business days |
Total estimated time from order to delivery equals production lead time (26 to 28 days) plus transit time above.
For most destinations, buyers should plan for a total order-to-delivery window of 5 to 7 weeks from the date of order placement. Buyers with urgent requirements should contact us before ordering.
B5. Shipping Charges
Shipping charges are calculated at checkout based on the destination country and the weight and dimensions of your parcel. The shipping charge will be clearly displayed before you complete payment.
For certain remote postcodes and addresses, carriers may apply a remote area surcharge. Where this applies, we will notify you before dispatch and you will have the option to approve the additional charge or cancel your order for a full refund.
Part C – Customs, Duties, and Import Taxes
C1. Our Export Practice
All CIVARA WORKSHOP orders are exported from India on a DDU (Delivered Duty Unpaid) basis. This means:
- The prices you pay on civaraworkshop.com do not include import duties, customs fees, or destination-country VAT or GST, unless we have explicitly confirmed a DDP (Delivered Duty Paid) arrangement with you in writing
- All applicable destination-country charges are the responsibility of the buyer
We declare accurate commercial values, product descriptions, and HS codes on all shipping documents. We do not under-declare the value of shipments at the request of buyers or for any other reason.
C2. What You May Be Asked to Pay
Depending on your country, you may be contacted by the carrier or your country’s customs authority to pay:
- Import duty – a percentage of the declared commercial value of the goods, set by your country’s customs tariff for the relevant product category
- Import VAT, GST, or equivalent consumption tax – applicable in the EU, UK, Australia, Canada, and many other markets
- Customs handling or brokerage fee – charged by the carrier for customs clearance services
These charges are entirely separate from the price you paid CIVARA WORKSHOP and are not refundable by us.
C3. HS Codes and Country of Origin
The following customs classification and origin information applies to all CIVARA WORKSHOP products:
| Product | HS Code | Country of Origin |
|---|---|---|
| Pashmina shawls and scarves | 6214.20 | India |
| Meditation wraps | 6214.20 | India |
| Monastic robes | Chapter 62 (woven garments); exact subheading stated on the commercial invoice | India |
These details appear on all commercial invoices and export shipping documents accompanying your order.
C4. EU Buyers – IOSS and Import VAT
CIVARA WORKSHOP currently ships to EU countries on a DDU basis and does not currently participate in the EU Import One-Stop Shop (IOSS) scheme. This means:
- For EU orders with a consignment value below EUR 150: your carrier will contact you to pay EU import VAT before delivery is completed. The carrier may charge a small handling fee for this service.
- For EU orders with a consignment value above EUR 150: standard EU import customs procedures apply; import duty and VAT are payable at the EU border.
C5. UK Buyers
- For consignments with a value above GBP 135: UK import VAT at the standard rate (currently 20%) is payable at the UK border and will be collected by the carrier. Import duty may also apply depending on the applicable tariff rate.
- CIVARA WORKSHOP does not hold a UK VAT registration; prices shown do not include UK VAT.
C6. Customs Delays
Customs clearance times vary by country and are entirely outside CIVARA WORKSHOP’s control. We cannot be held responsible for delays caused by destination customs authorities. If your shipment is held in customs for an extended period, please contact the carrier directly with your tracking number and commercial invoice (a copy of which we will provide on request).
Part D – Delays, Non-Delivery, and Your Rights
D1. Production Delays
We plan every production run carefully, but handloom production involves artisanal processes that can occasionally take longer than anticipated. If your item cannot be dispatched within the estimated production window, we will:
- Notify you by email within 3 business days of identifying the delay
- Provide a revised dispatch estimate
- Give you the option to continue your order under the revised timeline (no action needed, your order remains in production), or cancel your order for a full refund, processed within 7 business days of your cancellation request
We will never dispatch your order late without notifying you first.
D2. Shipping Delays
Express international courier shipments occasionally experience delays beyond the carrier’s estimated transit windows, particularly during peak periods (November to January) or due to extraordinary events. If your tracked shipment has not updated for more than 5 business days after the last tracking scan, or has not been delivered within 15 business days after the estimated delivery date, please contact us at hello@civaraworkshop.com.
We will liaise with the carrier on your behalf and keep you informed of the investigation outcome.
D3. Lost Shipments
If a shipment is confirmed lost by the carrier, defined as no delivery confirmation and no tracking movement for 30 or more days after dispatch, CIVARA WORKSHOP will file a carrier claim and, subject to the outcome of that investigation, issue either a full refund or a replacement item (produced at priority) at your choice.
You will not be asked to wait indefinitely for a lost item. We will open a formal investigation within 5 business days of you notifying us of non-receipt.
D4. Rights of EU, UK, and Australian Buyers
If you are located in the European Union, United Kingdom, or Australia and your order is not delivered within the timeframe we stated at the time of purchase, or within a reasonable time where no specific date was given, you have the right under applicable consumer law to:
- Request that we re-dispatch or remedy the non-delivery; and if we are unable to do so within a reasonable further period,
- Cancel your order and receive a full refund
These rights exist independently of our internal policies and are not limited by anything stated on this page.
D5. FTC Notice for US Buyers
For buyers in the United States, CIVARA WORKSHOP operates in accordance with the FTC’s Mail, Internet, or Telephone Order Rule. We have a reasonable basis for all delivery representations made on this website. If we are unable to dispatch your order within the stated timeframe, we will notify you promptly and give you the opportunity to cancel for a full refund, consistent with that Rule.
Part E – Delivery Confirmation and Risk
Risk of loss and damage to your item passes to you upon delivery of the item to the carrier at our premises in Srinagar. However, this allocation of risk does not affect your statutory rights under applicable consumer law in your home country, including rights relating to damage in transit and non-delivery.
We strongly recommend that you inspect your parcel upon delivery and note any visible damage to the outer packaging with the carrier’s delivery personnel before signing for receipt.
Part F – Contact for Shipping Queries
For all shipping-related questions, tracking, customs, delays, or delivery confirmation:
Email: hello@civaraworkshop.com
Subject line: “Shipping Query – [Order Number]”
WhatsApp: +91 985-708-0786
Phone: +91 985-708-0786
Response within 1 business day for shipping queries.
This policy was last reviewed and updated on June 8, 2026. CIVARA WORKSHOP reserves the right to update shipping carriers, transit estimates, and procedures; updates will be reflected on this page. The version in force at the date of your order applies. The current version is always available at civaraworkshop.com/shipping-policy.